Booking Terms and Conditions (Summary)

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

Cancellation Policy (Summary)

• Within 24 hours of Booking

  • You have the right to cancel your booking within the first 24 hours after making the reservation.
  • You will receive a full refund of the rental amount paid.

• Between 25 hours and 55 days before Check-in

  • If you need to cancel more than 24 hours after booking, but at least 55 days before your scheduled check-in date, you will be eligible for a partial refund.
    • If you cancel up to 55 days before the check-in date, you will be eligible for a 75% refund of the amount you have already paid, excluding the 5% administrative fee from the deposit payment.
    • If you cancel 54 days or less before the check-in date, unfortunately, you will not be eligible for any refund.

• 54 Days or Less Before Check-in

  • Unfortunately, cancellations made within 54 days of your arrival date are not eligible for any refund. This is because the company likely has limited ability to rebook the villa on short notice.

Procedure for Cancelling

• Written Confirmation: To ensure your cancellation is processed correctly, you must send a written email confirmation to the address provided in your booking documents. This creates an official record and helps avoid misunderstandings.

Changing Your Villa

• Non-transferable Deposit: If you decide you'd prefer a different villa, the deposit you paid on the original booking cannot be transferred to the new villa. It is also non-refundable. Essentially, you'll be treated as if you cancelled the first villa and made a completely new booking.

Final Payment and Late Cancellations

• Loss of Entire Fee: If you've already paid the full rental balance and then cancel, regardless of the reason, you will not receive any refund. The same applies if you cancel within the 55-day window before your arrival, even if you haven't yet paid the full balance.

Additional Notes

• Travel Insurance: The company likely recommends purchasing travel insurance to protect yourself financially in case something unexpected happens (illness, travel disruptions, etc.) that forces you to cancel.
• Booking-Specific Terms: While these are the general terms and conditions, always double-check the specific details outlined in your booking confirmation as there might be minor variations.