Booking Terms and Conditions

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

5. Your Personal Details

"Just Holiday Villas 4 U" acts as an intermediary and is not the owner of the villa you have booked. As part of our commitment to facilitating your reservation, we reserve the right to share the personal details of the Party Leader and all party members when necessary. This may include, but is not limited to, providing information to the villa owner, property manager, local authorities, or other relevant third parties in compliance with legal requirements, safety regulations, or operational needs related to your stay. By making a booking through us, you acknowledge and agree to this policy

Plan Your Dream Getaway with Confidence!

To assist in reserving your holiday villa, we have amended the Cancellation Policy as follows:-

In case you need to cancel your holiday, the following guidelines will be applicable:

• If you cancel within 24 hours of booking the villa, you will receive a full refund to your credit/debit card without any questions asked.
• If you cancel up to 55 days before the check-in date, you will be eligible for a 75% refund of the amount you have already paid, excluding the 5% administrative fee from the deposit payment.
• If you cancel 54 days or less before the check-in date, unfortunately, you will not be eligible for any refund.

Reservations staying from the 1st Jan 2025

If You Cancel Your Holiday

Changes & Cancellation by us

Alternative Accommodation & Refund Policy

If the selected property becomes unavailable for any reason (e.g., failure to meet our maintenance standards), except in cases of FCDO restrictions or government-imposed lockdowns (as outlined above), we will offer either:

• An alternative property, or
• A full refund before your scheduled stay.

If the alternative property is more expensive than the original, you will be responsible for covering the price difference. Once you accept the alternative property, no refunds will be issued.

Should your originally booked villa become available again, we reserve the right to transfer your reservation back to the original property at the initial price.

Terms & Conditions that apply to ALL reservations

Your Accommodation

• This accommodation is exclusively reserved for the individuals listed on the booking form. No other guests are permitted to stay unless prior written approval has been obtained from us, along with any necessary payments (if applicable).

• If you or any member of your party causes damage, loss, or breakage to any property, or if additional cleaning is required, a local charge will be applied. Alternatively, an invoice will be sent to you upon your return to the UK. This invoice will include a 15% administrative fee in addition to IGIC.

• Just Holiday Villas 4 U reserves the right to deduct any applicable charges from the Breakages Deposit, including the 15% administrative fee.

COVID-19 Travel Guidance

Please be aware that it is your obligation to travel safely and responsibly while also adhering to the latest government guidelines. Full details can be found on Gov.uk.

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

Pets / Animals

Unless otherwise advised, pets and animals are not permitted in the accommodation.

Access

The owner or his representative is authorised to enter the holiday rental property at any reasonable time during the rental period for the purposes of inspection and maintenance.

Breakages Deposit / Security Bond & Additional Cleaning

Kindly note the following guidelines regarding deposits and liabilities for guests:

• Deposit via Credit Card:
  Guests who have booked their stay through "Just Holiday Villas 4 U" or "Holidu" are kindly requested to make a returnable deposit via Credit Card at least 7 days prior to their arrival. This deposit will typically be refunded back to the guest's credit card within 7 days after their departure.

• Liabilities for Damage:
  While the security deposit is being held, the guest remains responsible for covering the entire cost of any necessary repairs, replacements, or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage, or any other harm caused to the property and/or its contents. Additional charges may be deducted from the security deposit if:

  • The guest fails to vacate the property at the specified time.
  • Any other terms of the agreement are violated.

• Cleaning Costs:
  If additional cleaning is required beyond standard practices, the cost will be deducted from the security bond at a rate of €25 per hour.

• Administrative Fees:
  Any costs incurred for repairs, replacements, breakages, or cleaning will be subject to a €25 per hour administration fee, plus IGIC (Impuesto General Indirecto Canario), to cover the time required to purchase replacement items or arrange for repairs.

• For VRBO and Airbnb Guests:
  For guests who have booked and paid through VRBO or Airbnb, the security deposit will be collected along with the final payment and refunded back to the guest within 7 days after their departure.

• Excess Damage:
  In the event that the damage to the property exceeds the amount of the breakages deposit, we (the owner) reserve the right to pursue the additional value of the claim.

Please ensure that you understand and comply with these guidelines to enjoy a pleasant and hassle-free sta

Accommodation Courtesy

While enjoying your holiday, we kindly ask that you respect the accommodation and help maintain its standards. While you are not expected to clean the property, you are responsible for removing any stains and replacing any items damaged by members of your party.

Contractual Relationship

"Just Holiday Villas 4 U" is not, and does not become, a party to any contractual relationship between the Traveller and the Owner. We do not mediate in any disputes that may arise between them. This remains true even if our website facilitates property bookings or provides access to other tools, services, or products.

Force Majeure

We cannot accept responsibility or provide compensation if our contractual obligations are affected by events classified as Force Majeure. This includes, but is not limited to:

• Acts of war or threat of war
• Political unrest and civil strife
• Terrorist activities
• Adverse weather conditions, including volcanic ash clouds
• Strikes, industrial disputes, and riots
• Acts of God, epidemics, and pandemics
• Natural or technical disasters, including nuclear incidents

These or similar events beyond our control may impact bookings, and we are not liable for any disruptions they cause.

Copyright

Our website contains copyrighted materials, trade names, and proprietary information, including text, software, photos, graphics, and videos. The entire website is protected by copyright law. The following actions are strictly prohibited:

• Modifying, publishing, transmitting, or selling any content
• Creating derivative works based on website materials
• Exploiting any portion of the content for commercial purposes

You may, however, download information for personal use only. Downloading copyrighted materials does not grant ownership rights.

We provide hypertext links to third-party websites. By clicking these links, you acknowledge that you are leaving our site. We do not assume responsibility for the content, reliability, or security of linked websites.

Amendments

"Just Holiday Villas 4 U" and property owners reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be updated on our website immediately.

Credit Card Chargebacks

If you initiate a credit card chargeback under Section 75 of the credit agreement without following the correct cancellation procedure or in cases where you are not eligible for a refund under our cancellation policy, we will treat this action as a cancellation of your reservation. Additionally, we reserve the right to pursue legal action to recover the outstanding balance related to your booking.

System Errors

In rare cases, errors may occur when inputting prices into our reservation system or website. If a booking is made based on an incorrect price due to a system error, the contract will be void. If this situation arises, you will have the option to either:

• Pay the correct price
• Cancel the booking with a full refund

Use of Information

For details on how we process your personal data, please refer to our Privacy Notice.

Cancellation Policy

In case you need to cancel your holiday, the following guidelines will be applicable:

• In case you need to cancel your holiday, the following guidelines will be applicable:

  • If you cancel within 24 hours of booking the villa, you will receive a full refund to your credit/debit card without any questions asked.
  • If you cancel up to 55 days before the check-in date, you will be eligible for a 75% refund of the amount you have already paid, excluding the 5% administrative fee from the deposit payment.
  • If you cancel 54 days or less before the check-in date, unfortunately, you will not be eligible for any refund.

Booking Terms and Conditions (Summary)

These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

Cancellation Policy (Summary)

• Within 24 hours of Booking

  • You have the right to cancel your booking within the first 24 hours after making the reservation.
  • You will receive a full refund of the rental amount paid.

• Between 25 hours and 55 days before Check-in

  • If you need to cancel more than 24 hours after booking, but at least 55 days before your scheduled check-in date, you will be eligible for a partial refund.
    • If you cancel up to 55 days before the check-in date, you will be eligible for a 75% refund of the amount you have already paid, excluding the 5% administrative fee from the deposit payment.
    • If you cancel 54 days or less before the check-in date, unfortunately, you will not be eligible for any refund.

• 54 Days or Less Before Check-in

  • Unfortunately, cancellations made within 54 days of your arrival date are not eligible for any refund. This is because the company likely has limited ability to rebook the villa on short notice.

Procedure for Cancelling

• Written Confirmation: To ensure your cancellation is processed correctly, you must send a written email confirmation to the address provided in your booking documents. This creates an official record and helps avoid misunderstandings.

Changing Your Villa

• Non-transferable Deposit: If you decide you'd prefer a different villa, the deposit you paid on the original booking cannot be transferred to the new villa. It is also non-refundable. Essentially, you'll be treated as if you cancelled the first villa and made a completely new booking.

Final Payment and Late Cancellations

• Loss of Entire Fee: If you've already paid the full rental balance and then cancel, regardless of the reason, you will not receive any refund. The same applies if you cancel within the 55-day window before your arrival, even if you haven't yet paid the full balance.

Additional Notes

• Travel Insurance: The company likely recommends purchasing travel insurance to protect yourself financially in case something unexpected happens (illness, travel disruptions, etc.) that forces you to cancel.
• Booking-Specific Terms: While these are the general terms and conditions, always double-check the specific details outlined in your booking confirmation as there might be minor variations.

Identification of the guests

BOE of Royal Decree 933/2021, of 26 October

Identification of the guests

BOE of Royal Decree 933/2021, of 26 October

The Royal Decree 933/2021, of October 26, is a significant piece of legislation in Spain that affects the tourism and holiday rental industry. It is part of the broader regulatory framework designed to improve security and control in the sector, ensuring that holiday rentals are operated legally and transparently. Here's a breakdown of the key points of this law:

1. Objective of the Law

The main purpose of Royal Decree 933/2021 is to regulate the obligation of registering guest information for holiday rentals and other tourist accommodations. This is part of the broader effort to combat illegal activities such as fraud, human trafficking, and terrorism, by ensuring that authorities have accurate data on individuals staying in tourist accommodations.

2. Scope of Application

• Who is Affected? The decree applies to all types of tourist accommodations in Spain, including hotels, hostels, apartments, and specifically holiday rentals, which are often listed on platforms like Airbnb.
• What is Required? Property owners and managers are required to collect, store, and report detailed information about their guests. This includes personal identification data, as well as information about the stay.

3. Guest Registration

• Mandatory Registration: Property owners must collect personal information from all guests. This includes full names, nationalities, identification documents (such as passport or ID numbers), dates of stay, and other relevant details.
• Reporting to Authorities: This information must be reported to the relevant local authorities, typically the police or the Guardia Civil, within a specific timeframe (usually 24 hours after the guest's arrival).

4. Digital Records and Data Management

• Digital Obligations: The decree requires that all guest information be recorded and stored digitally. Property owners must use approved software to ensure the data is securely handled and easily accessible for authorities.
• Data Retention: The data collected must be kept for a minimum of three years, allowing authorities to access it if necessary for investigations.

5. Fines and Sanctions

• Non-Compliance: Failure to comply with the obligations set out in the decree can result in substantial fines and penalties. The amount of the fine can vary depending on the severity of the infraction.
• Enforcement: Local authorities are responsible for monitoring compliance and enforcing the law. This can include inspections and audits of property records.

6. Impact on Holiday Rental Sector

• Increased Responsibility: The law imposes additional administrative burdens on property owners and managers, who must now ensure they are compliant with these reporting and data management requirements.
• Legalization and Control: This decree is part of Spain's broader effort to regulate the tourism industry more tightly, particularly the growing holiday rental market. It seeks to ensure that all rentals are operating within the legal framework, paying appropriate taxes, and contributing to public safety.

7. Exemptions and Special Cases

• Special Circumstances: There are some exceptions and specific provisions for certain types of accommodations or circumstances, though these are limited and require proper documentation to justify.

Conclusion:

Royal Decree 933/2021 significantly tightens the regulatory framework around holiday rentals in Spain. It emphasizes the importance of security and transparency in the tourism sector, placing more responsibilities on property owners to ensure their operations are legal and that they are accurately reporting guest information to authorities. Compliance with this law is crucial for those operating in the holiday rental market to avoid penalties and legal issues.

Security Bond Policy

Please ensure that you understand and comply with these guidelines to enjoy a pleasant and hassle-free stay.

• Breakages Deposit / Security Bond & Additional Cleaning
  

  Kindly note the following guidelines regarding deposits and liabilities for guests:

  • Deposit via Credit Card:
    Guests who have booked their stay through "Just Holiday Villas 4 U" or "Holidu" are kindly requested to make a returnable deposit via Credit Card at least 7 days prior to their arrival.

  • This deposit will typically be refunded back to the guest's credit card within 7 days after their departure.

  • Important Notice: Failure to pay the security bond will result in a delay in check-in or denial of access to the villa. In such cases, no refund will be provided for your holiday.

  • Liabilities for Damage:
    While the security deposit is being held, the guest remains responsible for covering the entire cost of any necessary repairs, replacements, or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage, or any other harm caused to the property and/or its contents. Additional charges may be deducted from the security deposit if:

    • The guest fails to vacate the property at the specified time.
    • Any other terms of the agreement are violated

  • Cleaning:

    Prior to the commencement of your rental period, the property undergoes a thorough cleaning. Upon your departure, it is expected that you leave the property in a reasonably clean condition. The standard cleaning service is included in the price and is designed to restore the property to its original state.

    However, if the property is left in an excessively unclean state, rendering the standard cleaning service inadequate, the owner has the authority to address the issue and deduct the necessary expenses from the security deposit.

    Cleaning Costs:
    If additional cleaning is required beyond standard practices, the cost will be deducted from the security bond at a rate of €35 euros per hour.

  • Administrative Fees:
    Any costs incurred for repairs, replacements, breakages, or cleaning will be subject to a €35 per hour administration fee, plus IGIC (Impuesto General Indirecto Canario), to cover the time required to purchase replacement items or arrange for repairs.

  • For VRBO and Airbnb Guests:
    For guests who have booked and paid directly through VRBO (not Holidu) or Airbnb, the security deposit will be collected along with the final payment and refunded back to the guest within 7 days after their departure.

  • Excess Damage:
    In the event that the damage to the property exceeds the amount of the breakages deposit, we (the owner) reserve the right to pursue the additional value of the claim.

  • Smoking / Vaping
    

    Smoking or vaping inside our villas is strictly prohibited. Any indication of smoking will require an additional charge for a comprehensive deep cleaning, which may amount to €500 euros depending on the villa. This cost covers the thorough washing of curtains, bedding, soft furnishings, and other relevant items.

    We kindly request that you honor the owner's property and refrain from smoking inside the villa. Your cooperation in maintaining a smoke-free environment is greatly appreciated.

  We kindly ask that you carefully read and follow these guidelines to help ensure a comfortable, enjoyable, and stress-free stay during your time with us.

  Your cooperation is greatly appreciated.

  Please Note : Failure to pay the security bond will result in the delay in checkin and or refusal to be allowed to stay at the villa. No refund will be offered for your holiday for refusal to pay the security bond.

Security Bond Policy

Please ensure that you understand and comply with these guidelines to enjoy a pleasant and hassle-free stay.

• Breakages Deposit / Security Bond & Additional Cleaning
  

  Kindly note the following guidelines regarding deposits and liabilities for guests:

  • Deposit via Credit Card:
    Guests who have booked their stay through "Just Holiday Villas 4 U" or "Holidu" are kindly requested to make a returnable deposit via Credit Card at least 7 days prior to their arrival.

  • This deposit will typically be refunded back to the guest's credit card within 7 days after their departure.

  • Important Notice: Failure to pay the security bond will result in a delay in check-in or denial of access to the villa. In such cases, no refund will be provided for your holiday.

  • Liabilities for Damage:
    While the security deposit is being held, the guest remains responsible for covering the entire cost of any necessary repairs, replacements, or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage, or any other harm caused to the property and/or its contents. Additional charges may be deducted from the security deposit if:

    • The guest fails to vacate the property at the specified time.
    • Any other terms of the agreement are violated

  • Cleaning:

    Prior to the commencement of your rental period, the property undergoes a thorough cleaning. Upon your departure, it is expected that you leave the property in a reasonably clean condition. The standard cleaning service is included in the price and is designed to restore the property to its original state.

    However, if the property is left in an excessively unclean state, rendering the standard cleaning service inadequate, the owner has the authority to address the issue and deduct the necessary expenses from the security deposit.

    Cleaning Costs:
    If additional cleaning is required beyond standard practices, the cost will be deducted from the security bond at a rate of €35 euros per hour.

  • Administrative Fees:
    Any costs incurred for repairs, replacements, breakages, or cleaning will be subject to a €35 per hour administration fee, plus IGIC (Impuesto General Indirecto Canario), to cover the time required to purchase replacement items or arrange for repairs.

  • Excess Damage:
    In the event that the damage to the property exceeds the amount of the breakages deposit, we (the owner) reserve the right to pursue the additional value of the claim.

  • Smoking / Vaping
    

    Smoking or vaping inside our villas is strictly prohibited. Any indication of smoking will require an additional charge for a comprehensive deep cleaning, which may amount to €500 euros depending on the villa. This cost covers the thorough washing of curtains, bedding, soft furnishings, and other relevant items.

    We kindly request that you honor the owner's property and refrain from smoking inside the villa. Your cooperation in maintaining a smoke-free environment is greatly appreciated.

  We kindly ask that you carefully read and follow these guidelines to help ensure a comfortable, enjoyable, and stress-free stay during your time with us.

  Your cooperation is greatly appreciated.