Health & Safety Information

Health & Safety Information

Your Safety is Our Priority

This Health & Safety information, along with our Booking Conditions, outlines your agreement with Just Holiday Villas 4 U. It applies to all holiday arrangements you book with us.

We, along with our employees, agents, and suppliers, will exercise reasonable care and skill in providing your holiday arrangements. However, it's your responsibility to demonstrate any negligence on our part if you wish to make a claim against us, as detailed in our booking conditions.

Important Villa Information

  • Villa Safety Manual: Each villa has a manual with safety information specific to that property. Please review it upon arrival, especially if you're traveling with children. Point out any areas where extra caution is needed, like pools or balconies. Our Villa Representative is available to answer any questions.

  • Child-Friendly Villas: We strive to make our villas as child-friendly as possible. However, constant supervision is necessary, particularly around pools. Some villas are better suited for young children or those with limited mobility, so please inquire before booking. Our team is happy to answer all your questions.

  • Your Responsibility: While we provide guidance and ensure reasonable safety measures, the ultimate responsibility for the care and safety of your group lies with you. Report any accidents to your Villa Representative immediately.

  • Villa Features and Safety:

    • Terrace walls and roof terraces may have low walls. Contact your Villa Representative if you have concerns.
    • Villas may have steps, slopes, or steep staircases.
    • Floors may be wet due to cleaning. Exercise caution, especially with children and the elderly.
    • Gas installations are inspected, and carbon monoxide detectors are fitted.
    • Most villas have smoke detectors. In case of a fire, evacuate everyone, call emergency services, and inform your Villa Representative.

  • Swimming Pools:

    • Pool sizes are approximate.
    • Pools are regularly maintained and cleaned.
    • Ear infections can occur, especially in children. Dry ears well after swimming.
    • Report any pool concerns to your Villa Representative immediately.
    • Some pools have salt-water filtration instead of chlorine.
    • Ensure the villa's pool is suitable for your group's needs.

  • Pool Safety Rules:

    • No diving.
    • No running around the pool.
    • Don't swim beyond your abilities or if you can't see the bottom.
    • Supervise children and non-swimmers at all times.
    • Avoid swimming after drinking alcohol or eating.

  • Pool Accidents and Closures: Report any accidents to your Villa Representative. We'll address any pool issues promptly. If the pool must be closed for safety reasons, you'll be notified in writing. We'll do our best to reopen it as soon as possible.

  • Pool Heating:

    • Pool heating is free in winter and optional in summer, increasing the temperature by 3-5°C.
    • Heating may not be effective in very cold weather.
    • Pool covers can help increase temperature but must be used with caution.
    • Heating is off from May to September.
    • Heating automatically turns off if the temperature exceeds 28°C.

  • Pool Safety Fences (Optional/Permanent):

    • While we ensure proper installation, you're responsible for ensuring the fence is suitable and safe during your stay.
    • Report any damage or concerns immediately.
    • Pool fences are not a substitute for parental supervision.

  • Infinity/Spill-Over Pools:

    • These pools are safe but require extra caution with children.
    • Inquire at booking if you have concerns.

  • Pool Water and Color Effects:

    • Chlorine can cause fabrics and hair to lighten or discolor. This is normal.
    • Rinse hair thoroughly after swimming.

  • Additional Safety Considerations

    • Exercise caution with glass windows and doors.
    • Observe local beach safety precautions.
    • Bring your own linen if you have allergies.
    • Gas water heaters are inspected by qualified engineers.
    • Be aware of the risk of Deep Vein Thrombosis (DVT) and take precautions.
    • Protect your eyes from the sun.
    • Report any pre-existing medical conditions to your travel insurance company.
    • Take precautions to secure your villa and belongings.
    • Supervise children at all times.
    • Observe local road safety regulations.
    • Refer to the Foreign and Commonwealth Office for travel advice.

We hope you have a safe and enjoyable holiday!

Health & Safety Information

Your Safety is Our Priority

We want you to have an unforgettable vacation. That means making sure you stay safe while enjoying everything our villas and your destination have to offer. Please take a moment to review this important safety information.

Local Standards

Our villas meet the safety regulations of their location, but these may be different from what you're used to back home. Please take extra care during your stay. We'll provide you with detailed travel documents before you depart, including specific information about your villa, the surrounding area, and emergency contacts.

Specific Safety Reminders

  • Balcony Safety: Enjoy the views, but be mindful of low walls and balustrades. Supervise children closely and avoid leaning or sitting on balcony edges.
  • Beach Safety: Check beach signage and warning flags. Never swim in unsafe areas and be cautious of tides and currents.
  • Children's Safety: Keep a close eye on children around pools, balconies, and open water. Be aware of potential hazards like nearby farms or unfenced areas.
  • Doors & Windows: Be careful with glass doors and windows, especially in bright sunlight.
  • Exterior Grounds: Uneven terrain and steps can be slippery, especially when wet. Take care when exploring the villa grounds.
  • Fire Safety: Familiarize yourself with fire safety information in your travel documents. In case of fire, evacuate immediately and move to a safe distance. Smoking is strictly prohibited inside villas.
  • Gas Safety: If you suspect a gas leak, evacuate the property and contact your villa manager or local contact. Do not attempt to locate the leak yourself.
  • General Safety: Use common sense and be aware of your surroundings. Report any broken or hazardous items to your villa manager or local contact.
  • Holiday Resorts & Facilities: Resort facilities are managed by the resort itself.
  • Local Activities: Any local attractions or activities are offered by independent third-party suppliers.
  • Out & About: Take precautions when out exploring, such as carrying minimal cash and using seatbelts when traveling.
  • Stair Safety: Be cautious on stairs, especially when wet.
  • Swimming Pool Safety: Supervise children at all times around the pool. No diving is allowed.
  • Telephones: Telephones are not provided unless stated in the villa description. Consider carrying a mobile phone for emergencies.
  • Water Safety: Drink bottled water while abroad.

Sustainable Tourism

We're committed to sustainable tourism practices. Our brochures and magazines are produced using paper from sustainably managed forests.

Additional Travel Advice

We strongly recommend checking the latest travel advice from the UK government before your departure. You can find up-to-date information and safety tips on the following websites:

We're Here to Help

If you have any questions or concerns during your stay, please don't hesitate to contact your villa manager or local contact. We want you to have a safe and enjoyable vacation!