Privacy Notice
Updated: 01-02-22
1. Who is responsible for managing my
information?
Just Holiday Villas 4 U and all websites and brochures operated
and/or produced in relation to it are owned and maintained by:
Just Holiday Villas 4 U, El Salto, Granadilla, Tenerife, 38600
("we" or "us")
This is our Privacy Notice and it explains how we collect, use,
share and protect your personal data.
We are responsible for the collection and proper management of
any personal information you submit. We will keep your personal
details secure and use the information you provide consistently
with applicable privacy and data protection laws and the terms of
this Privacy Notice.
2. What information do we collect?
If you choose to make a booking through us or make queries about
a potential booking we will collect details that you provide in
relation to that booking or query. Information held is likely to
include your name, contact details, payment details, date of birth,
information about people travelling with you, information about
your booking and any additional information we may need to help
meet your specific requirements.
If you choose to let your holiday accommodation with us we will
collect details such as your name, contact details, bank account
details and details regarding the accommodation you wish to
let.
We also collect website usage information and do this using
"cookies". For further information about cookies and how we use
them please see our Cookie Policy.
3. Location and Time Data on our Mobile App
If you use the Just Holiday Villas 4 U mobile application we may
use GPS technology (or other similar technology) to determine the
current location for any photograph you choose to share together
with the date the photograph was taken. This will allow us to
display a location map and location information so that others can
benefit from your review. If you are happy for us to receive this
information please ensure you have activated GPS in your device
settings. If you do not want us to know the current location for
the photo for the above purposes you should turn off the location
services in your device settings and you will have the option to
tell us the location in a manual text field. Please see also the
full terms and conditions of the mobile application.
You can withdraw your consent to doing this at any time by
changing your device settings.
4. How do we use your information?
The information you provide may be used in a number of ways, for
example:
- to enable us to complete your booking (if you are booking a
holiday);
- to enable us to advertise your holiday accommodation, transfer
payments due to you and to provide related support services (if you
are letting your holiday accommodation through us);
- to populate information in and share information through our
mobile app (see 3 above)
- for statistical purposes when we evaluate our range of
services;
- to personalise repeat visits to our websites;
- to tell you about other products and services we think may be
of interest to you (see below);
- to manage customer service queries; and
- to help us to provide details or information you may have
requested.
5. On what legal basis will we process your
information?
We will always process your personal information on lawful
grounds and in particular on the grounds set out below:-
Performance of a Contract
If you make a booking through us we will use the details that
you give to provide that booking to you. This information is likely
to include your name, date of birth, contact details, payment
details, information about people travelling with you, information
about your booking and any additional information we may need to
help meet your specific requirements.
If you choose to let your holiday accommodation with us we
collect details such as your name, contact details, bank account
details and details regarding the accommodation you wish to let to
perform our agreement(s) with you.
If you do not provide us with the information set out in this
paragraph, then we may not be able to provide the booking or our
letting services.
Legitimate Interest
We may use your name and email contact details you have given us
to tell you about our own products and services which we think may
be of interest to you. You can ask us to stop doing so at any
time.
We may use some of your personal information for statistical
purposes when we evaluate our range of services.
We may share your email address with Google and/or Facebook or
other web based advertising platforms ("Platforms") , who act as
data processors for them to use on our behalf in connection with
the creation of marketing and promotion for us. This may include
the Platforms using socio-demographic information about you to
identify other people like you, with similar interests to present
our marketing to. This socio-demographic information is not used
for any other purpose nor shared with any other party. No
information about other individuals identified from these Platforms
is shared with us at any time.
The Platforms may also use your personal data to serve targeted
advertising/content to you via their Platform. You can control what
advertisements you receive via the privacy settings on the relevant
platform
We may also share your contact details with our third party
review administrator(s) who may contact you to ask for your
comments on the accommodation and/or services that have been
provided.
The above are done on the basis that they are in the legitimate
interest of our company.
Consent
We may ask your consent to use your name, SMS , phone number(s)
and postal address to tell you about our own products and services
which we think may be of interest to you.
We may also ask your consent to share your name and contact
details with selected third parties companies so that they can tell
you about their products and services.
If you agree, we may also pass on your information, in certain
cases, for the purposes of conducting a credit check.
You can withdraw your consent at any time.
Legal Obligation
We may also disclose your personal data without your permission
to the extent that we are required to do so by law or
regulation.
6. Who will you share my information with?
We may share your information with:
- other members of our Group and their service providers (see
also section 7 below);
- owners of or agents for villas, apartments and townhouses (if
you are making a holiday accommodation booking);
- individuals who may be renting accommodation from you (if you
are a holiday accommodation owner or advertiser);
- credit/debit card companies;
- our preferred insurance provider(s) (if you purchase the
personal travel insurance policy we offer); and
- other third parties who we may need to work with to deliver
services or fulfil travel plans on your behalf, for example,
resorts, management companies, owner's associations, airlines,
ferry companies, car hire companies and other suppliers;
- Platforms as set out in 5 above;
- Other users of our Mobile App as set out in 3 above; and
- Other third parties with your consent as set out in 5
above.
We may also disclose your personal data without your permission
in connection with any legal proceedings or prospective legal
proceedings, and in order to establish, exercise or defend our
legal rights
7. How do you manage my information?
We may from time to time appoint other members of our Group of
companies , or third party service providers, to help us manage
efficient systems within the business. Some of these systems may
for operational reasons be located in countries overseas including
the USA.
We will only transfer your information to service providers who
help manage our systems, or overseas, where we are satisfied that
this is lawful and that adequate levels of protection are in place
to protect the integrity and security of any information being
processed and compliance with applicable privacy laws.
If we transfer your personal data to the USA then we will always
use a lawful method to do so which may be either the "Privacy
Shield" Programme or an agreement in a form approved by the
European Commission.
8. Updating Your Details?
If you would like to change any of your preferences relating to
the way in which we may use your information for direct marketing,
then please update your user preferences or send an email to info@justholidayvillas4u.com
9. How long will we hold your information
for?
We have a system of retention periods in place to ensure that
your information is only stored whilst it is required for the
relevant purposes or to meet legal requirements. Where your
information is no longer required, we will ensure it is disposed of
or deleted in a secure manner.
10. Your rights
You have the right to ask us at any time:-
- to confirm whether we hold any of your personal data;
- to send you a copy of any personal data that we hold about
you;
- to correct any inaccuracies in your personal data and to add
relevant details where the personal data we hold is
incomplete;
- to delete (to the extent possible) any of your personal data,
where we are required by law to do so;
- to stop processing your personal data, where we are required by
law to do so;
- to let you have a portable copy of the personal data we hold
about you, where we are required by law to do so;
- to stop processing any of your personal data that we process on
the basis of our legitimate interests; and
- to stop sending you marketing material. However please note
that we may continue to send you service related (i.e.
non-marketing) communications, such as email updates
Where we have reached a decision that affects you by processing
your personal data automatically then you have the right to speak
to someone to discuss that decision.
Where we process your personal data on the basis that you have
given us your consent to do so then you may contact us at any time
to withdraw your consent
If you wish to exercise any of these rights, or wish to object
to our use of your personal information, please write to us at the
address given below.
Data Protection Co-ordinator, Just Holiday Villas 4 U, Las
Palomas, El Salto, Granadilla, Tenerife, 38600
Or by email to: info@justholidayvillas4u.com
11. Does the notice apply to linked
websites?
Our websites may contain links to other websites. This privacy
notice only applies to this website so when you link to other
websites you should read their own privacy policies.
12. When do you monitor telephone calls?
We may from time to time record telephone calls you have with
our staff for training purposes and to improve the quality of our
service.
13. How do we update this privacy notice?
We keep our privacy notice under regular review and we will
place any updates on our webpage.
14. Who can I contact if I have queries about this
privacy notice?
You can also contact us directly if you have any questions about
our privacy notice or information we hold about you.
Please write to us at the address given below.
Data Protection Co-ordinator, Just Holiday Villas 4 U, by email
to: info@justholidayvillas4u.com
If you are dissatisfied with our handling of any complaint you
also have the right to raise concerns at any time with The UK
Information Commissioner: https://ico.org.uk
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